I NEED YOUR RESPONSE.

Do you salivate at the prospect of having about $7 million? Can you think clearly?   Is greed clouding your thinking MY NAME IS MRS. MARTINA ISABEL. BILL AND EXCHANGE MANAGER, BANK OF AFRICA-(BOA) OUAGADOUGOU,BURKINA FASO. I AM MRS MARTINA ISABEL,THE BILL AND EXCHANGE MANAGER (B.O.A) BANK OF AFRICA OUAGADOUGOU BURKINA FASO I HAVE AN URGENT AND VERY CONFIDENTIAL BUSINESS PROPOSITION FOR YOU. THAT WILL HELP YOU AND ME. I DISCOVERED A DORMANT ACCOUNT DURING OUR ANNUAL AUDITING EXERCISE IN MY OFFICE, AND MY FURTHER INVESTIGATION REVEALED THAT THIS ACCOUNT HAS NOT BEEN OPERATED ON FOR QUITE A LONG TIME. IT WILL BE IN MY INTEREST TO TRANSFER THIS FUND WORTH OF US $18,500,000 MILLION INTO YOUR BANK ACCOUNT THERE IN YOUR COUNTRY. <are you authorized to do this?  This is qualified theft) I THEREFORE MADE FURTHER INVESTIGATION AND DISCOVERED THAT IN THE BANK FORM FOR NEXT OF KIN, THERE IS NOBODY INDICATED TO CLAIM THE FUND AS NEXT OF KIN, SO THAT IS THE REASON WHY I CONTACTED YOU AND PROPOSED IT AS A DEAL, AND TO SEEK FOR YOUR PERMISSION AS A FOREIGNER TO STAND AS THE NEXT OF KIN. THERE IS NO RISK AT ALL AS ALL THE PAPERWORK FOR THIS TRANSACTION WILL BE DONE ACCORDINGLY AND WITH MY POSITION AS THE BILL AND EXCHANGE GUARANTEES THE SUCCESSFUL EXECUTION OF THIS TRANSACTION, NECESSARY MODALITIES WILL BE WORKED OUT TO ENABLE US CARRY OUT THE FUND CLAIM UNDER A LEGITIMATE ARRANGEMENT, NOTE 45% OF THE TOTAL FUND WILL BE YOUR SHARE. THEN IF YOU ARE INTERESTED PLEASE REPLY IMMEDIATELY SO THAT I WILL INSTRUCT YOU ON WHAT TO DO NEXT. (how can I?  there is no address to send?) I AM EXPECTING YOUR REPLY SOONEST WITH YOUR PERSONAL INFORMATION AS FOLLOW 1)YOUR FULL NAME.......................... ... 2)YOURAGE....................... ................ 3) MARITAL STATUS........................ ......... (4)YOUR CELL PHONE NUMBER........................ . (5)YOUR COUNTRY.............. (6)YOUR OCCUPATION.................... ......... (7)YOUR SEX........................... ......... (8)YOUR RELIGION...................... ........... (9)A COPY OF YOUR DRIVEN LICENSE OR PASSPORT........ ANXIOUSLY I AM WAITING TO HEAR FROM YOU. MY SINCERE REGARDS, MRS MARTINA ISABEL,

Are you sincere? Can you be trusted?

Another variation;  another money making scheme. Do you get similar mails?  What do you do with them? This is a useless email since he does not have source/address. Hi, Are you sincere? Can you be trusted? Can you uphold financial transaction in secrecy and sincerity. I work in the Administrative Unit of a reliable bank and I have the official duty to process and release unclaimed funds to designated fiscal treasury. Recently, there are numerous funds floating in the bank treasury, these funds are what I will want to divert into your account for your benefit and mine. To ensure a perfect transaction deal, the sum of $6,400,000.00 shall be legally assigned to your name and transferred to your bank account under clear wire regulatory laws; . However, as soon as I get a reply from you, I will give you all other details. Your ability to respond and co-operate with me, will bring fortune to you and I in 4 days counting from this day. I anticipate your urgent response today, thank you. Sincerely, Desmond.

WAITING TO HEAR FROM YOU AS AN URGENT!!!!

Another method of how to make money from the internet.  This is the nth time I got them

Another variation of pishing.  Do you get similar mails;   trash them

Dear Friend
Please kindly accept my apology for sending you this email without your consent. I am Mr.Toure Mohammad, The director in charge of auditing and accounting section of Bank Of Africa Ouagadougou Burkina-Faso in West Africa .I am writing to request your assistance to transfer the sum of $6.2.000.000.00, (Six million two hundred thousand Dollars) into your nominated bank account. The above sum belongs to our deceased customer who died along with his entire family in a plane crash,
And since then the fund has been dormant here in my bank, more details with the official bank application form will be forwarded to you immediately you show your willingness and capability of handling this transaction, feel free to contact me for more clarifications if you are really interested in my proposal get back to me the needed information below. 1. Your full name; 2. Your phone Telephone and fax numbers; 3. Your age; 4. Your country and Occupation.
Yours Faithfully,
Mr.Toure Mohammad.

Are you making these mistakes in your business?

According to Peter Drucker, a business is an entity that creates customer.  No customer, no business.

A company with poor service deserves to get closed..

The customer is king;   according to the Japanese, the customer is divine (kamisama)

---------- Forwarded message ----------
From: Business Thrival <deniseandjynell@businessthrival.com>
Date: Wed, Nov 14, 2012 at 10:45 AM
Subject: [BTS] Are you making these mistakes in your business?

Trouble viewing this email, click here.

Issue # 140 - November 13, 2012 Dear Jorge, You can have the greatest product or service in the world, but if your customer support isn't also superb, then your customers could leave unhappy.  In fact, poor customer service can kill even a good business. In today's Main Essay, you will learn about some fatal flaws that I've been observing lately in customer service, and five different strategies you can implement to make sure you avoid those mistakes in your business. In the Check It Out Section, you will learn about some great training on how to leverage the current powerhouses that millions of users are buying from every single day. Every business should figure out how to take advantage of these powerhouses.   We hope you enjoy this issue of the Business Thrival Newsletter. Cheers, Denise Gosnell Publisher Business Thrival, Inc.    Are You Making These Mistakes In Your Business? By Denise Gosnell I've mentioned in previous issues about how my house was struck by lightening and then destroyed by fire back in June 2011.  My entire year was total chaos, and things really only started feeling normal again a few months ago. So I can certainly relate to what people are going through from the devastating hurricane that damaged the east coast of the U.S. and other parts of the world.  If you suffered damage because of Hurricane Sandy, my heart goes out to you. But during that time, I learned a number of valuable lessons.  I also had some eye-opening experiences about customer service that I'd like to share with you, so you can make sure you're not making these fatal mistakes in your business. Let me first give you a quick back-story so you'll understand my customer service horror stories. After the fire, I had to deal with getting utilities turned off at the old house that was destroyed, and transferred over to the house we are leasing while everything was being settled. In the process of handling everything related to the emergency move, it occurred to me that no one in customer service was actually listening to what I was saying. My typical call went like this.  "Hi, my name is Denise Gosnell, and I need to transfer service.  My home was just destroyed by fire, but luckily my family and I escaped alive.  So I need to turn off service at that old house, and get it turned on at the house we're leasing now". After I said that to the various agents at the phone company, cable company, gas company, and electric company, not a single one of them had actually listened to what I said.  They all just responded with, "OK, I'll help you with your transfer" – like a total robot. I had just told them that my home was destroyed by fire and that luckily my family escaped alive…and their reply was just a sterile robotic, "OK, I'll help you with your transfer", when it should have been "Oh my gosh, I'm so sorry to hear what happened", or "I'm glad you and your family are OK". I didn't expect a pity party or for them to do anything special for me, except that they would just listen to me and acknowledge me. Ryan Deiss recently launched a new project, and everyone who joins gets a copy of the following 4 ebooks (each valued at over $100) for FREE: #1. Partnering With Amazon How To Give Amazon Permission To Sell Your Products To Their Over 275 MILLION Registered Buyers #2. Partnering With Apple How To Get Instant Access To Apple's Database of More Than 300 Million Active Credit Cards On File #3. Partnering With Facebook 7 Steps To Leveraging the Largest Site In The World For Free, Targeted Traffic #4. Partnering With Google How To Make Google Your Biggest Affiliate and Crush Your Competition In The Process Click here to get all the details. Since that happened, I've been observing the customer service practices of various companies this past year, and it is so sad that the majority of businesses are stuck in this same robotic trap of providing customer service. Let me give you two more quick examples that happened to me.  I recently had a credit card company give me a call about my credit card.  My phone rang, and when I answered, their system put me on hold while it got an agent on the line.  Then, when the agent came on the line, they had the nerve to ask me what the call was about.  They called me, remember?  What a bizarre process. I recently had a similar experience with the cable company to have them hook up the cable at my new house that we bought after the insurance ordeal was settled.  I had an appointment at a certain time range. When the cable technician arrived, he called my office phone number, and when no one answered, he left a voice mail that said, "sorry you missed the appointment, please call to re-schedule". Here's the best part:  I was home the whole time.  He didn't even ring the doorbell or anything.  Since I didn't answer the phone (he had called my office number by mistake), he just went on to the next appointment.  My car was in the driveway and I was clearly home, but he just went on to the next appointment. By now, you definitely get my point about how customer service is killing business growth worldwide.  No wonder businesses are struggling.  They are forgetting about listening to the very people that keep them in business to begin with! In the rest of this essay, I'd like to offer you five simple tips on how you can provide outstanding customer service so that you can rise above and have customers raving about you versus complaining about you. Tip #1:  Take The Time To Truly Listen To Your Customers When you and your team members interact with customer, truly listen to what the customer is saying.  Provide empathy and acknowledge what the customer is going through.  You don't have to give them your services for free to just listen to them and seek to understand them.  That is all most people want anyway, to just be listened to. Tip #2:  Keep Your Customers Informed You should always follow-up periodically with your customers while work is underway.  You should just keep them updated on the progress so they don't keep wondering about the status of your progress. It's even find to respond to a customer to just acknowledge their email and to let them know when you will get back to them with an answer to their questions. Tip #3:  Ask For Customer Feedback Take the time to ask your customers for feedback.  You can use surveys to get this valuable feedback.  You can give your customers something valuable in return for completing the short survey. Make sure you ask questions that will help you improve your services to them.  You can also use the survey for market research to learn about the other places or activities that your customers enjoy shopping or participating in.  This can give you insights into additional places where you may want to advertise to reach more of this type of customer. But once you gather the survey data, don't just sit on the data.  Act upon it and improve your services to the customer by responding to what they asked for. Tip #4:  Don't Settle For Great, Strive To Be Extraordinary! Give your customers extraordinary service to make them want to refer others.  For example, you can send them a surprise bonus after the sale that they are not expecting.  Everyone loves to get surprises. You could also send a hand-written thank you note to thank them for doing business with you.  The surprise doesn't have to be expensive.  And if you build the price for it into the price of your products, then you can provide it every time but make your customers feel extraordinary in the process. Tip #5:  Ask Your Clients To Refer Others Once you have implemented these other four tips, you should feel good about asking your customer for their referrals.  If you are extraordinary, then your customers will be glad to send you referrals.  But you need to ask for referrals.  People have busy lives and may not realize you want referrals or may be too busy unless you ask for them. The best way to get referrals is to offer an incentive or special bonus to your customers for their referrals. So there you have it.  It's time to take control over your customer service and start treating your customers with the respect that they deserve…and they will love you for it! Here are some tips on how to provide extraordinary service to your customers: 1.  Take the time to truly listen to what your customers are saying.  Acknowledge them and what they are saying.  People want to be understood. 2.  Keep your customers informed.  If there is something that they would be wondering about, send them an update just to let them know where things stand. 3.  Ask for customer feedback.  One of the best ways to learn how your customers perceive you is to ask them for their feedback.  Then, you can work on improving the things that people have raised as valid issues. 4.  Don't settle for great, strive to be extraordinary!  Every business will make mistakes along the way.  But always strive to be extraordinary, and keep improving all the time. 5.  Ask your clients to refer others.  If you provide great customer support and great products, make sure you ask your clients to tell their friends about you. Let us know your thoughts on today's issue. Post your comments here.   Forward this email to a friend! Business Thrival, Inc. 10412 Allisonville Road Suite 201 Fishers, IN 46038 USA Toll Free: 888-579-9922 Fax: 877-579-9933 © Copyright 2012 Business Thrival, Inc. All Rights Reserved. NOTE:  If URLs do not appear as live links in your e-mail program, please cut and paste the full URL into the location or address field of your browser. Disclaimer:  Business Thrival, Inc. only recommends products that we've either personally checked out ourselves, or that come from people we know and trust. For doing so, we may receive a commission. We will never recommend any product that does not have a 100% money-back satisfaction guarantee. Nothing in this email should be considered as providing legal, financial, accounting or estate planning advice. While some of the authors may be attorneys who have discussed various legal, business and other concepts herein, nothing herein can be construed to constitute specific legal advice or recommendations. No communication by our company or employees to you should be deemed as personalized legal, financial, or estate planning advice. The social media icons contained in this newsletter were obtained from IconDock.

Twitter    Facebook    Our Blog At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Click here to watch "212 – The Extra Degree"    Thank you for your gentle reminder of the importance of great customer service...almost a thing of the past. I used to work for HP and customer service, at all levels, was to be an automatic and daily behavior. It's not hard to do...really! Lynda

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"Be the best, do your best, expect the best"

GOD BLESS YOU AND YOUR FAMILY (scam beware?)

I just got this from blogsend.  A new idea. Dear friend, Forgive my indignation if this message comes to you as a surprise. I got your contact When i was searching for a foreign reliable partner. I am (Toure Ibrahim) the Head of file Department in African development bank (A.D.B). In my department we discovered an abandoned sum of $15 million U.S.A dollars. In an account that belongs to one of our foreign customer who died along with all his family in the Asia Earth Quake Disaster (TSUNAMI DISASTER INDONESIA / INDIA. Since we got information about his death, unfortunately i learn that all his supposed next of kin or relation died along side leaving nobody behind for the claim. In respect to the provision of a foreign account ($6 million dollars) for you and ($9 million dollars) for me. There after i will visit your country for disbursement according to the percentages indicated. (FILL THIS FORM BELLOW PLEASE AND RESEND IT TO ME). 1) Your Full Name 2) Your Age 3) Marital Status 4) Your Cell Phone Number 5) Your Fax Number 6) Your Country 7) Your Occupation 8) Sex 9) Your Religion  (pishing?) POST SCROTUM: You have to keep everything secret as to enable the transfer to move very smoothly in to the account you will prove to the bank. I am waiting for your immediate response as you receive this mail. Extend my sincere greetings to your entire family. God bless you and bye for now. < why?> Yours faithfully, Toure Ibrahim .

Nu12 #12 By Marta Fretheim

Hi Profesor,

Not sure if you received this NU12

BR

Marta Fretheim

NU #12

"A nutrition and consumption application"

Overweight and health issues are an increasingly problem today; also more and more people are becoming more conscious about the right nutrition. An application registering the amount of calories burned and the nutrition consumed could be really helpful for both overweight people and people who just want to make sure they are getting the right nutrition according to their lifestyle.  

I have seen some apps on smart phones with calories counters, however since people all have different bodies and combustion I thought that this app could easily be improved so it actually calculates the exact combustion during the day. The application would go with a little device would be like a "pulse watch", except smaller you can attach it anywhere on your bracelet or on your watch. It would then transmit the heart rate to the smartphone via for instance blue tooth and it would then be possible to get an exact calculation of the calories burned. This little device you can wear all day if you want, This way you can easily compare the amount of calories compared towards the calories consumed and there bye see if you gained weight or lost weight. You can also easily see if you ate the right nutrition or if you are missing something.  

-       Type in personal information, weight, goal, height,

-       Register the food you eat (through a comprehensive online list you can access all ingredients, and even ready to of. dishes)

-       You can get suggested meals with the right nutrition for you and the right amount.

-       You do not have to register work out like in other apps. The amount of calories burned will be automatically registered in your phone.

-       The barcode on some food-products can be scanned for easy registration

-       You have a progress graph

-       You can easily see if you do not get the right nutrition, for instance if you are missing some vitamins.

-       Work out suggestions/ programs: For those who need inspiration or tips on how often, what kind of exercise etc.

Seeing how many calories you have burned in comparison to have many you have consumed will get people motivated. The app needs to be neat and simple, so the users do not spend a lot of time one registering food etc. That is what makes this app different. You don't` have to register the workout and the calculation is very exact.  4

 by Marta Fretheim

Nu12 #10 By Marta Fretheim

Hi Profesor,

Not sure if you received this NU12

BR

Marta Fretheim

NU 10

New spending habits
"Healthy spending's"

I have noticed how the fast food companies are really popular. When people are going out to eat and treat themselves they go to popular fast food branches such as Jollibee, McDonalds, Chow king, KFC etc. The last 10 years the industry has in fact doubled (according to: http://www.ats.agr.gc.ca/ase/5991-eng.htm). Fast food is fat and unhealthy food consisting of little nutrition. I was told that this is really popular when growing up, like a treat. I also used to treat myself with some tasty unhealthy food. But I realized such simple pleasures didn't actually give me anything, in fact it gave me more of a worry than satisfaction.

Junk food for instance does fill up your stomach, but its does not contain a lot of nutrition. The consequences of regularly eating fast food is several, here are the most common; raised blood pressure, increased cholesterol (LDL), reduce digestion, weaken the immune system and unstable blood sugar levels. Fast food and other unhealthy foods make your energy level lower and because of your unstable blood level you will in fact crave more. The immune system weakens, one gets easier sick and starts gaining weight. Some people will then start spending more time/money on working out or even in some extreme cases surgery is necessary. This goes for all over the world.

Realizing this I started focusing more on healthy foods and learned pretty quick that I actually prefer the taste of healthy foods and the feeling I get after a healthy meal. Changing the mindsets and spending habits on more healthy food gives people more energy and a happier and healthier life, which I am sure we all want.  3

Fw: NU 12 #3

Received: Monday, 5 November, 2012, 5:28 AM Hi sir, this is my NU 12 #3. Thanks! BUSINESS PROCESS  Instead of giving the product samples in the medreps and asking them to hand the samples to the doctors, pharma companies can directly ship the products to the doctors' clinics to ensure that all company resources are directed towards the clients (MDs). The reps can retrieve the names of the patients given a sample.3

Fw: NU 12 #5 #6 #7

SERENDIPITY WALK 1. While I was taking a walk in Merville, I noticed that visitors coming in are having a hard time locating the houses that they want to visit. This is because the subdivision have more than 1,500 houses. Most of the visitors lose their way inside the village. The subdivision can put a GPS machine in the entrance guard area. The visitors can just punch in the address and the machine will locate the house and will give the directions to the visitor on how to go there. They will also need to punch in their personal data (name, address, contact number and ID type to be surrendered). This is to ensure that only welcome guests are given access inside the subdivision. 2. Merville subdivision has a lot of parks and free space that can be used to benefit the homeowners. We have a big amphitheatre that we can use on weekends to serve as an organic market. This can open new opportunities to a lot of homeowners who want to earn a few bucks while mingling with the neighbors. Since weekends are the allotted market days of the homeowners, having an organic market there will be very beneficial. Homeowners won't need to get out of the village just to get organic products. 3. There are very few sari sari stores inside Merville. If you want to buy something from the store, you need to use a car or walk very far in order to get the item you need. In order to cater to the small grocery/store needs of the homeowners, we can put a store that delivers inside Merville. Homeowners can order via phone or by sending an SMS. Bikes can be used to deliver the goods since you will only target those living inside the subdvision.3