NU6-3 - BB WHAT PISSES YOU OFF IN THE OFFICE / WHAT DO YOU THINK MUST BE DONE?

WHAT PISSES YOU OFF IN THE OFFICE / WHAT DO YOU THINK MUST BE DONE?

By S070006

Working with HP, it has helped me gain a lot of exposure dealing with enterprise customers focusing on a post sales support.  The scope of my responsibility is to ensure all commitments sold to our clients are delivered base from their expectations.  Our performance is being measured from overall deliveries and customer satisfaction.

Most of the challenges we encounter are when customers expects more than what is sold to them.  Somehow we can provide value added services to maintain and increase our relationship with our clients but most of the time, all of the mis-alignment are contributed to wrong scoping of customer requirements therefore solution delivered is not 100% as expected by our customers.

My idea is to improve the process from the pre-selling stage up to delivering the services to the client already.  This is what I call, End to End services.  This will help us dwell away from traditional selling which most of our Sales are doing

To help me understand the process, I need to know what is the existing and being practiced by our Sales/Presales.  From what I got, this is the simple process being followed

This is a straight forward approach wherein our sales are engaged with our clients and try to understand their needs.  From there, all requirements are submitted to our presales for them to conceptualize the solution that will be proposed to the customer.  Once customer accepts, TS Delivery will perform the activity and that it.  Somehow, this process always stumbles to reconfiguration since customer would see that solution is not actually what they expect. Therefore, the our margins would be lowered down and as such, our cost would be a lot more than the revenue.

Now the proposed process that I have would look like this.

This process would entail more interactions between all stakeholders (Sales, Presales and TS Delivery).  Every proposed solution will be validated both with the customers and Presales/TS Delivery, once customer accepts the proposal, then Presales would finalize the solution and validated by TS Delivery.  TS Delivery will then implement the solution.

The value add of this new process would mean, quicker TAT on project implementations and achieve expected revenues of the company.  On the delivery side, post support would be a lot easier to deliver since customer is getting what has been expected and sold.

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NU6-2 - BB NEW IDEA – DISASTER (Data?) RECOVERY BUSINESS

NEW IDEA – DISASTER RECOVERY BUSINESS

By: S070006

Being in the IT industry, I interact a lot with enterprise customers.  I deal mostly with CIOs and IT Director.  And one of the most important aspects in running a business is having a business continuity process.  Most enterprise organizations spend so much money in ensuring that their business continues to operate regardless of any situation especially during natural disasters.

To ensure business continuity, they need to ensure everything will have to replicated.  Aside from data being stored on their production environment wherein all users will connect, data must be copied and stored on any remote areas for them to ensure that in the event their production site shutdown, they can immediately activate their DR site for business continuity.

Putting up a business continuity process can take a lot of effort.  First, organization must hire a personnel who will head the BCP or Business Continuity Process Dept.  From there, BCP person my work closely with the IT department for system and network administration.  Secondly, BCP personnel must identify the right infrastructure in building the DR site.  Location will also play a big factor since it has to be on a different area from your main site.  The site must have the right environment since it has to ensure that  business will continue even if their main site is down.

Building all these may take millions of dollars.  And that's not all, you have to maintain overall head cost on a regular basis since every organization has to hire people to maintain their DR sites.

The business proposal I have is more on outsourcing Disaster Recovery Infrastructure.  This will practically lower down the cost of every organization.  Proposition will range from lower OPEX, CAPEX and Overhead costs.  This will bring down at least 50% of their overall budget spending and can help the company focus more on other important aspects on new IT related improvements.

Operational deliverables will range from 99.9999% uptime.  Each company subscribing to this service can manage their main site better and perform more preventive maintenance on their main site.

If companies would like to measure our business performance, we can offer the following performance measurement to ensure effectiveness and efficiency on the service. 

·         90% to 95% response time commitment when swinging their operation from main to DR site.

·         90% resolution time for every issues encountered in the event of natural disaster events.

Other metrics can be customized base from company requirement and we can place more premium services to accommodate higher level service.

In the Philippines, most enterprise I deal with has their own  DR site and every year, IT organization would have the challenge on how to improve their efficiencies and lower down the cost.  This business proposition will definitely address their needs and re allocate their budget on other IT focus areas. (Need was more after 9/ll - 3.5))

NU 6 BB-What pisses you off at the neighborhood? What do you suggest?-bb

Date: Sun, Sep 25, 2011 at 1:33 PM
Subject: What pisses you off at the neighborhood? What do you suggest?
To: profjorge.entrep@gmail.com, jorge.sguisin.jusgein@blogger.com

What pisses you off at the neighborhood? What do you suggest?

By: S070006

I've been living in my neighborhood for ten years already and there's only one thing that really pisses me off.  And that is my front neighbor which parks their cars in front of our gate.  As a result I have to ask our house maid to knock on their gate and ask to have their cars move for me to properly park inside the garage.

Our street I lived in is not wide enough to accommodate parallel parking.  Our neighbor is considered the richest among all within the village.  They occupied 4 lot areas having one huge gate.  They have 6 vehicles, 3 are parked in their garage and 3 are parked outside.  Considering they have 4 neighbors in front of them, when their cars are parked outside, they only leave spaces in front of our gates.

I have 2 cars under my account, both me and my wife share vehicles since our offices are close with each other.  This is very useful especially during days when one is ban due to coding.  We only have 1 car garage which means the other one has to park outside.  Now this is the problem, since our front neighbor parks their 3 cars outside and only leaves our front gate open, when we need to use the car inside the garage, I have to move the other car first then do a lot of maneuvering when going out of the garage.

Because of this issue, I suggested to our neighbors that all of us will have to park on one side of the street for us to have ease in terms of parking.  Everyone agreed on the suggestion.  Although it worked for few months or years, it didn't really work for me since I still have to maneuver a lot just to move out of the garage.  Now I started thinking if there's a Right of Way law which will solve this issue.

Somehow, I found few articles that may be related to the issues I have.  Here are the following articles:

SECTION 8. - Easement Against Nuisance (n)

Art. 682. Every building or piece of land is subject to the easement which prohibits the proprietor or possessor from committing nuisance through noise, jarring, offensive odor, smoke, heat, dust, water, glare and other causes.

Art. 683. Subject to zoning, health, police and other laws and regulations, factories and shops may be maintained provided the least possible annoyance is caused to the neighborhood.

 SECTION 9. - Lateral and Subjacent Support (n)

 Sec. 684. No proprietor shall make such excavations upon his land as to deprive any adjacent land or building of sufficient lateral or subjacent support.

Art. 685. Any stipulation or testamentary provision allowing excavations that cause danger to an adjacent land or building shall be void.

Art. 686. The legal easement of lateral and subjacent support is not only for buildings standing at the time the excavations are made but also for constructions that may be erected.

Art. 687. Any proprietor intending to make any excavation contemplated in the three preceding articles shall notify all owners of adjacent lands.

CHAPTER 3

VOLUNTARY EASEMENTS

Art. 688. Every owner of a tenement or piece of land may establish thereon the easements which he may deem suitable, and in the manner and form which he may deem best, provided he does not contravene the laws, public policy or public order. (594)

Art. 689. The owner of a tenement or piece of land, the usufruct of which belongs to another, may impose thereon, without the consent of the usufructuary, any servitudes which will not injure the right of usufruct. (595)

Art. 690. Whenever the naked ownership of a tenement or piece of land belongs to one person and the beneficial ownership to another, no perpetual voluntary easement may be established thereon without the consent of both owners. (596)

Art. 691. In order to impose an easement on an undivided tenement, or piece of land, the consent of all the co-owners shall be required.

The consent given by some only, must be held in abeyance until the last one of all the co-owners shall have expressed his conformity.

But the consent given by one of the co-owners separately from the others shall bind the grantor and his successors not to prevent the exercise of the right granted. (597a)

Art. 692. The title and, in a proper case, the possession of an easement acquired by prescription shall determine the rights of the dominant estate and the obligations of the servient estate. In default thereof, the easement shall be governed by such provisions of this Title as are applicable thereto. (598)

Art. 693. If the owner of the servient estate should have bound himself, upon the establishment of the easement, to bear the cost of the work required for the use and preservation thereof, he may free himself from this obligation by renouncing his property to the owner of the dominant estate. (599)

Title VIII. - NUISANCE (n)

Art. 694. A nuisance is any act, omission, establishment, business, condition of property, or anything else which:

(1) Injures or endangers the health or safety of others; or

(2) Annoys or offends the senses; or

(3) Shocks, defies or disregards decency or morality; or

(4) Obstructs or interferes with the free passage of any public highway or street, or any body of water; or

(5) Hinders or impairs the use of property.

Art. 695. Nuisance is either public or private. A public nuisance affects a community or neighborhood or any considerable number of persons, although the extent of the annoyance, danger or damage upon individuals may be unequal. A private nuisance is one that is not included in the foregoing definition.

Art. 696. Every successive owner or possessor of property who fails or refuses to abate a nuisance in that property started by a former owner or possessor is liable therefor in the same manner as the one who created it.

Art. 697. The abatement of a nuisance does not preclude the right of any person injured to recover damages for its past existence.

Art. 698. Lapse of time cannot legalize any nuisance, whether public or private.

Art. 699. The remedies against a public nuisance are:

(1) A prosecution under the Penal Code or any local ordinance: or

(2) A civil action; or

(3) Abatement, without judicial proceedings.

Art. 700. The district health officer shall take care that one or all of the remedies against a public nuisance are availed of.

Art. 701. If a civil action is brought by reason of the maintenance of a public nuisance, such action shall be commenced by the city or municipal mayor.

Art. 702. The district health officer shall determine whether or not abatement, without judicial proceedings, is the best remedy against a public nuisance.

Art. 703. A private person may file an action on account of a public nuisance, if it is specially injurious to himself.

Art. 704. Any private person may abate a public nuisance which is specially injurious to him by removing, or if necessary, by destroying the thing which constitutes the same, without committing a breach of the peace, or doing unnecessary injury. But it is necessary:

(1) That demand be first made upon the owner or possessor of the property to abate the nuisance;

(2) That such demand has been rejected;

(3) That the abatement be approved by the district health officer and executed with the assistance of the local police; and

(4) That the value of the destruction does not exceed three thousand pesos.

Art. 705. The remedies against a private nuisance are:

(1) A civil action; or

(2) Abatement, without judicial proceedings.

Art. 706. Any person injured by a private nuisance may abate it by removing, or if necessary, by destroying the thing which constitutes the nuisance, without committing a breach of the peace or doing unnecessary injury. However, it is indispensable that the procedure for extrajudicial abatement of a public nuisance by a private person be followed.

Art. 707. A private person or a public official extrajudicially abating a nuisance shall be liable for damages:

(1) If he causes unnecessary injury; or

(2) If an alleged nuisance is later declared by the courts to be not a real nuisance.

Now a lot of these don't really make sense to me but putting some logic about the Right of Way of every property owner, every owner must or should not in anyway allow themselves to block each other's drive way.  It took me a lot of effort in putting this in place.  I have to talked to our Association officers and placed complaints towards my front neighbors.  Eventually my neighbor noticed my dissatisfaction towards their behaviors and I began to observe that one side of my drive way are kept open.  This somehow brought some ease on our living.  Accessibility to public streets has now improved.

Although these has given us better accessibility, our relationship towards our front neighbor was also affected.  Somehow I find it ok with me since I tried talking sense about it but it didn't do any good to us, I'm fine to have this relationship as long as it doesn't bother us when leaving our premises.  You can do so much but you wont be able to win all of them.

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