NU6_Winnie Constantino, LPC Regis

1). Call and deliver: Grocery store – In Lipa City, Batangas, I have not seen any stores that customers may call to order grocery items then to home/office delivery.   It would be convenient for customers if there would be such stores where they can call landline/mobile number or log on to their website where they can shop grocery items. The store will deliver their purchases right at their doorsteps. They can just set the minimum order and customers may prefer to use credit card through wireless credit card terminal. It would be a big help for those busy people that has no time to visit supermarket. 3 2) Improvement in SM supermarket - Most of the time especially during holidays, the lines in the payment counters in the supermarket are very long.  As an improvement, it would be better if there would be waiting area like lounges (with chairs, TV or magazines). Shoppers will be given designated numbers while waiting. Their number will be called if it is their turn to pay already.  In this way, customer especially senior citizens or those with kids will have a comfortable time waiting.  3 3) Drive thru – coffee shops – In Lipa City, there are 4 major coffee shops, Starbucks, Coffee bean, Figaro and Café de Lipa. As an improvement with their services, they can offer 'drive thru' service. Customers may opt to buy coffee or snacks through this service especially those customers who are in a hurry, does not want to leave their cars and when parking slots are full. This additional service adds value to their customers.  4 Thank you so much!