NU #10
Melanie Silverio
Transaction Status Section in the Student's Account
Enrollment week is a very stressful week for some AGSB students. Students experience situations such as not getting the schedule that they want because all the slots have already been taken, they can't log in or access the website, subjects enrolled were not saved, there are subjects that they have to enroll manually, and the subjects that they enrolled were all gone after they paid online. As a result, a lot of people going to the registrar to fix their problems.
It would really help if every transaction of students would appear in their account as well as the status.
For example:
A student enrolled online and paid for his/her tuition online as well. There should be a section in the student's account to check his/her status. Since it will take three days to verify the payment it would be better if there will be a "Pending" indicated in the status of enrollment. Once it has been cleared a "Paid" status will appear and if not there should be a "payment unsuccessful" status. If ever the payment is unsuccessful the student should be given within the day to settle their payment in the school cashier instead of automatically removing all the subjects enrolled once online payment is unsuccessful. If the student failed to settle it within the day, then that's the time the subjects enrolled will be removed. This is better than wondering and waiting if the payment was successful or not and it will lessen the number of students going to the registrar to raise their concerns. 4
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