Nu12 Improvement in the office by Arlene Buan-Gerona

Nu#11

Improvements in the Office

Arlene Buan-Gerona

My husband's business is a service company, and as such, quality on customer service is very crucial. The following are the observations I have and suggestions are listed down:

1.   Front liners are tasked to answer all queries by phones or from walk-in clients. They would usually take lunch break at 12 noon to 1pm, Clients who are late for the lunch cut-off time will have to wait for another 1 hour. Main clientele are sea fearers who usually come from far provinces and every minute of their trip must be maximised as they have lots of activities to do in processing employment application.

Suggestion: There are 4 people assigned in the front desk, I suggest that the 2 front liners take their lunch break at around 11:30- 12:30 noon, while the other 2 take their break at 12:30 to 1:30 pm. This schedule would ensure continuous transactions, accommodating all clients without wasting time.

2.   Some of the employees especially the young parents would bring their kids with them at work, causing some amount of destruction at work.

    Suggestion: Part of increasing employees' morale is by taking care of the     welfare of their families as well. The employer must provide a working environment conducive to parenting, and must extend consideration and understanding in cases where a new mother has to bring her little one because of reasonable circumstances. I suggest that every company, especially the capable ones would have a nursery room that will accommodate kids. The nursery room will be equipped with toys and learning materials, and other facilities that children need for a comfortable stay. It is also a must to provide a nursing room for moms advocating breast feeding.

    Having these facilities, will bring peace of mind to working parents and consequently, will improve efficiency at work.

3.   Lastly, I noticed that a lot of time is being wasted because of some employees using social media sites like Facebook while at work. I suggest that such social media sites be blocked during entire working hours (8 am to 5 pm). This will significantly improve efficiency at work. <blocked entirely;   if you have social media in business outsource it)