NU3 by Maica Sy

NU12 IDEA#3 What pisses you off in your office?/What you think can be done? by Maica Sy We all know that SM Retail Incorporated is the mother company of SM Department Store. SM has both outright and consignor brands, meaning, those brands that are not in-house or owned brands by SM are just renting out the space they get in the department store. Because of that, those consignors need to provide their own shelves, racks, and even their own salesmen and salesladies. SM doesn't even screen those employees hired by the suppliers. ' I usually do my branching or store visit every other 2 weeks, or once a week if necessary. I observed that most of the customer complaints are concerning the performance or service of those consignor brands' sales team. I suggest that, SM should at least have a screening procedure and proper training when it comes to their branch people especially they are the front liners.