NU12 – Professionalism, New Work, Methods and Practices – Joseph Cunanan

Ateneo Innovation and Entrepreneurship "New ideas create more and better new products and services; create more wealth."

I work for JP Morgan Chase Philippines. As a company, we handle different processes and departments
of our mother company JPMC in the United States. I’m not going to say that we are outsourced, because
we are not for the ff reasons:

- We are direct hire of Chase, not within a 3rd party contract
- We don’t service other companies, rather than JPM Chase

The Philippine site being so huge at 11,000 employees if we’ll include Cebu and Makati, really
demonstrates a high level of diversity. The fact that we are at a huge number, there is definitely a sub
group/ department that focuses on their area of responsibility and line of businesses. Given that we
work for our own department, each group differs from their own set of internal rules and procedures,
performance measurement (scorecard) etc. Although we have a common book for employee discipline
which is our Guidelines on Work Place Behavior, and although we have a common tool being used
to measure year end performance which is Performance Management Central, I don’t think that our
scorecards have something in common which will address differences if one employee transfers from
one department to another.

I understand that each scorecard will be unique depending on what each business requires, but
i feel like scorecards across JPM Chase must have something in common. In January this year,
Chase introduced the idea of core values that each employee must possess which are Innovation,
Collaboration, Service, Integrity

Here are my suggestions:

- Conduct a calibration session within department and analyze their scorecard components
- Realign performance metrics and allot a specific %, that will be something in common amongst
all department and that is Chase Values
- Conduct a wholistic approach of employee assessment and measure if they demonstrated the
required core values for a specific period of time (ie, Month, Quarter, Yearend).

Incorporating Chase Values in our scorecard will definitely help the company drive the right behavior
among all employees. This will also encourage each employee to demonstrate the core values and the
scorecard at least will have something in common among all departments.