NU12- What pisses me off in the office – Joseph Cunanan

Ateneo Innovation and Entrepreneurship "New ideas create more and better new products and services; create more wealth."

I work for JP Morgan Chase in Taguig City. We are occupying the entire building of Net Plaza so there’s
really a need for a food concessionaire to provide dining services for about 9,000 employees. We used
to have Urban Chef which did a great job in satisfying the needs of our people in terms of good food.
However, due to bidding concerns, they were replaced by a new one called Green Apple.

Green Apple promised to provide great dining experience at a lesser cost. True enough, their prices are
lower than that of Urban Chef; BUT the service is way too terrible for the following reasons:

- Food doesn’t taste great, in fact most of menus taste the same
- Not a lot of options for healthy food. Most of the offerings are pork, chicken with different
sauces tagged with different names
- The staffs are not well trained. They don’t even know how their food tastes like. They
know the viand name for sure, but if you ask them if its salty, spicy or sweet , they have
no idea!
- Lack of logistics. Service water glasses always run out, as well as the spoon and fork at
some occasions. How terrible is that?

To address this issue, here are my suggestions:
- Conduct a thorough survey with the employees. We won’t lie.
- Study the results of the survey, and give feedback to Green Apple.
- Give them a deadline to address their opportunities, based from survey. If they need to hire
new chef and a more competent staff, do it.
- Conduct another survey and check if there was an improvement with the employee’s
response.
- If the response is still not favourable, or did not even meet the expectation of the
management, set a deadline to Green Apple and end their contract.
- Bring back Urban Chef, if needed. Employees deserve a healthy and great dining
experience!

I’m suggesting the ff action plans above because I believe that part of taking care of your employees
is to hear their concerns that might affect their well being and work attitude. Great dining experience
equates to healthy working employees.