NU12 by Jaypee Eugenio

4. New Processes at Work / Study
professionalism – new work, methods,
practices
4. New processes at work , study
                Currently,
one of our processes at work is to manually apply/process the employee's
corporate credit card in XXX Bank system after their online application form
has been approved in XXX Company online tool. What I want to suggest as a new
process is the automatic creation of the employee's corporate card once the
application has been approved online, thus, eliminating the manual intervention
of our group to cut the processing time in 3-5 banking days rather than the
current set up of 7-10 business days.
                The current process today goes something like this: employee applies for a
corporate credit card via online tool. (XXX Company system made internally and
can be accessed only via intranet) This application form will be routed to the
respective approver who has proper authority to approve issuance of corporate
credit card. Once approval is made via the online tool as well, it is routed to
our group who manually process the application with the affiliated XXX Bank
System. The manual processing usually takes 1-2 business days. Once processed
successfully, the corporate card will be created and delivered to the employee
within the next 3-10 business days depending on the mode of delivery chosen at
the beginning.
                With the new process in mind, we will totally eliminate manual intervention by the
our "group" and will have the XXX Company's system get linked to the XXX Bank
system in order to automatically process any approved online corporate card
application form and have it delivered within 3-5 business days. If the XXX
Company was able to internally create an online system for corporate card
application, the more that they can easily linked their system with the XXX
Bank's system.
                This new process will eliminate usual errors of misspelled name or other personal
information which happened during the manual intervention of our "group". This
process also cuts the creation and delivery of the corporate card in half, from
maximum of 10 days to maximum of 5 days. Most especially, the time consumed by
our group in manually processing the application will be used in much more
important tasks like Account Reconciliation and Reporting. (Company and Bank's name is kept
Confidential)   3
9. What pisses you off at the
neighborhood? What do you suggest?
             What pisses me off at our neighborhood is the lack of functioning traffic lights at
the intersection of Quirino Highway and Tandang Sora Avenue (considering this
is a major highway) which usually results in heavy traffic during rush hours.
          
 My suggestion with the local government of QC or the DPWH whichever is responsible,
is to install working traffic lights with timers just like the one installed in
EDSA corner Ayala Avenue. What is unique with this is I suggest that the
traffic lights be controlled by a system which can detect which lane should
have the GO signal because of higher volume of vehicles.
            How are we going to do this?
             There will be weight measuring device that will be installed in each lane that can
determine the weight it currently bears. The heavier lane means the number of
vehicles on queue is bigger than others and that it needs to be dispersed to
avoid further build up, thus, this lane should have the GO signal first. When
it becomes lighter and the other lane gets heavier, then the signal light
changes respectively.
            If this will be put into action, then we will never encounter heavy flow of
traffic during rush hours. No one will be late in going to school or office and
no one will miss having dinner with the whole family. 4

10. What pisses you off in your office
/ What do you think must be done?
            What pisses me off in the office is the slow response of the facility management
group of the building wherein we are currently located regarding some repairs in
the office which is under their jurisdiction. Apparently, I have learned that
our comfort room's fixtures and entrance doors are maintained by the said
group.
             With regard to the comfort rooms, it is annoying to learn that they can never
install "bidets" in each cubicle because of the current set up of the toilets'
pipes. We were informed that they have to change the pipes as well in order to
set it up. To add to that, there are no faucets available in each cubicle, so
you have to literally bring your own "dipper" with you inside when nature calls.
What must be done with this and I suggest that since our office prioritize
safety at work at all cause including employee's health, they must redo the
whole comfort room set up to accommodate "bidets" or have faucets installed in each
cubicle for hygiene purposes.

            Moreover, there came a time that one of the 2 main entrance/exit doors was broken, thus,
when your workstation is located on the side of the broken door, you have to
literally tour the whole floor to get to your destination, and it is quite
frustrating to learn that it usually takes them a week or more to fix one door
because of the slow response from a manual report. Perhaps my suggestion is an
online system that detects the conditions of all main doors in the office
whether it is operational or needs some repair. With this, the facility
management group will not have to wait for a written report from their tenants
to address their concerns. They can easily detect which needs repair at the
earliest possible time. I think this is feasible since they have installed CCTV
cameras on each floor and installing an alarm type or detector won't hurt their
budget. 3

Regards,
Jaypee Eugenio